Understanding our billing and payment terms
Effective Date: April 25, 2025
XyRo AI Pvt. Ltd. | https://xyro.ai | [email protected]
This Refund Policy applies to all purchases made through the XyRo.ai platform, operated by XyRo AI Pvt. Ltd. ("XyRo", "we", "our", or "us"), a company registered in India. By completing a purchase, you acknowledge that you have read, understood, and agree to this Refund Policy.
This Policy must be read alongside our Terms and Conditions and Privacy Policy, both available at https://xyro.ai.
All payments made to XyRo are strictly non-refundable. This applies without exception to the following:
XyRo offers monthly and annual Subscription plans providing access to the Platform and its modules. Once a Subscription payment is processed, whether at initial signup, upon renewal, or following an upgrade, that payment is final and no refund shall be issued, regardless of:
Annual Subscriptions are charged in full upfront. Cancellation of an annual plan at any point during the subscription year does not entitle you to a refund of any portion of the annual fee. Your access will continue until the end of the paid annual period, after which it will not renew unless you reinstate your Subscription.
Additional features, modules, and usage credits purchased as Add-ons are non-refundable at the time of purchase. Unused Add-on credits or entitlements do not carry over beyond the expiry period specified at the time of purchase and will not be refunded upon expiry.
No refunds are issued for partial billing periods, including the period remaining between the date of cancellation and the end of a Subscription cycle.
You may cancel your Subscription at any time through your account settings on the Platform. Cancellation:
We recommend cancelling at least 48 hours before your renewal date to ensure cancellation is processed before the next charge. XyRo is not responsible for charges resulting from failure to cancel in a timely manner.
Nothing in this Refund Policy is intended to limit or exclude any rights you may have under applicable mandatory law. In particular:
If you are an individual consumer located within the European Union, you may have a statutory 14-day right of withdrawal ("cooling-off period") under the EU Consumer Rights Directive (Directive 2011/83/EU) for purchases made online. However, by accessing and using the Service immediately upon purchase, you expressly acknowledge that the performance of the Service begins immediately and that you waive your right of withdrawal to the extent permitted by applicable law.
Where applicable law provides a right of withdrawal that cannot be waived, XyRo will comply with such requirements. To exercise any such rights, contact us at [email protected] within the applicable statutory period.
If you are located in a jurisdiction with mandatory consumer protection rights that provide a right to a refund or remedy in circumstances not addressed by this Policy, those statutory rights apply and are not excluded by this Policy. Please contact us at [email protected] to exercise any such rights.
If you believe you have been charged incorrectly due to a billing error on our part, you must notify us within 30 days of the charge by contacting [email protected] with your account details and a description of the discrepancy. We will investigate and, if an error is confirmed, issue a credit or adjustment as appropriate. Billing disputes not raised within 30 days of the charge may not be eligible for review.
If a payment fails, XyRo will notify you and may suspend access to the Service until payment is resolved. Re-enabling access after a payment failure does not entitle you to a refund or credit for the period during which access was suspended due to non-payment.
If XyRo offers a free trial period for any plan, you will not be charged during the trial. Upon expiry of the trial, the applicable Subscription fee will be charged automatically unless you cancel before the trial ends. Once a post-trial charge is made, it is subject to this no-refund policy.
XyRo reserves the right to modify this Refund Policy at any time. Changes will be communicated via email or through a notice on the Platform. Any changes will apply to purchases made after the effective date of the updated Policy. Existing Subscriptions will continue to be governed by the Policy in effect at the time of their most recent renewal.
If you have questions about this Refund Policy or wish to discuss a billing concern, please contact us:
We aim to respond to all billing enquiries within 3 business days.